PRIVACY POLICY

Last updated: October 14, 2026

Opiikapawiin Services LP ("OSLP", "we", "us") respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit oslpsurvey.ca, complete one of our surveys or forms, book a meeting, or agree to receive email or text messages from us. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

Questions? Contact us at [email protected] or (807) 474-3300.

1. WHAT INFORMATION WE COLLECT

We collect only the information you choose to give us, such as:

your name, email address and phone number
your community or organization, and your role
your answers to our community surveys, and any details you share in a form or booking request
if you agree to receive text messages: the phone number you provided, the date, time and source of your consent, your preferences, and any STOP or opt-out requests

We do not knowingly collect information from anyone under 18. If you believe we have, contact us and we will delete it.

2. HOW WE USE IT

We use your information to:

respond to your questions and requests
schedule and confirm meetings, and send reminders
understand community priorities through our surveys, and report the results in summary form
tell you about OSLP programs, training, events and opportunities, only where you have agreed to hear from us
meet our legal obligations

We do not use your information for any purpose you have not been told about without first asking you.

3. YOUR CONSENT, EMAIL AND TEXT MESSAGES (CASL)

We send email and text messages only to people who have agreed to receive them. Every message identifies OSLP and gives you a way to unsubscribe.

Text messages: message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.

Email: use the unsubscribe link in any email, or contact us.

You can withdraw your consent at any time. We may still send messages you need about a request you made, such as a meeting confirmation.

4. WHO WE SHARE IT WITH

We do not sell your personal information. We share it only with service providers that help us operate, such as our website, survey, scheduling, email and text-message platform, and only as needed to deliver our services. They must protect it and may not use it for their own purposes. We may also disclose information where the law requires it.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. WHERE IT IS STORED

Some of our service providers store information on servers outside Canada, including in the United States. Information stored there may be accessible to authorities in that country under its laws. We choose providers that protect information to a standard comparable to Canadian law.

6. COMMUNITY INFORMATION

Survey responses about a community are used to support that community's priorities. We report them in summary form and do not publish individual answers without permission. We respect First Nations' rights to control information about their communities.

7. HOW LONG WE KEEP IT

We keep personal information only as long as we need it for the purposes above, or as the law requires. When it is no longer needed, we delete or anonymize it.

8. HOW WE PROTECT IT

We use reasonable physical, technical and administrative safeguards, including secure, password-protected systems with limited staff access. No system is perfectly secure, and we will tell you and the Privacy Commissioner of Canada if a breach creates a real risk of significant harm.

9. COOKIES

Our website uses cookies to work properly, remember your preferences and understand how visitors use it. You can turn cookies off in your browser settings; some features may then not work.

10. YOUR RIGHTS

You may ask to see the personal information we hold about you, correct it, or have it deleted, and you may withdraw your consent at any time. Contact us at [email protected]. We will respond within 30 days. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

11. CHANGES TO THIS POLICY

We may update this policy. The date at the top shows when it last changed.

12. CONTACT US

Opiikapawiin Services LP

300 Anemki Place, Suite C, Fort William First Nation, Ontario P7J 1H9

Email: [email protected]

Phone: (807) 474-3300

Last updated February 11, 2026

This Privacy Notice for Opiikapawiin Services LP. (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

Visit our website or any website of ours that links to this Privacy Notice

Submit a form, quiz, application, or booking request

Opt in to receive SMS/text messages or email communications

Engage with us in other related ways, including sales, marketing, events, or customer support

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, contact us at [email protected] or (807) 474-3300.

SMS & COMMUNICATION CONSENT

By submitting your information, you consent to receive communications from Opiikapawiin Services LP, including:

Appointment reminders
Service-related notifications
Educational and promotional messages (if opted in)

Message and data rates may apply. You may opt out at any time by replying STOP.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice. You can find more details in the sections below.

What personal information do we process?

When you visit, use, or interact with our Services, we may process personal information depending on how you engage with us and what you submit.

Do we process sensitive personal information?

We do not intentionally collect or process sensitive personal information.

Do we collect any information from third parties?

We may receive information from service providers that help us run our business (for example, scheduling, forms, CRM, payments, and messaging platforms). We do not purchase consumer lists.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

In what situations and with which parties do we share personal information?

We may share information with service providers who help us operate (e.g., CRM, scheduling, SMS/email platforms) and in limited situations like legal compliance or business transfers.

How do we keep your information safe?

We use reasonable organizational and technical safeguards, but no system can be guaranteed 100% secure.

What are your rights?

Depending on where you live, you may have rights to access, correct, or delete your personal information, and to opt out of certain processing.

COOKIES AND OTHER TRACKING TECHNOLOGIES

CONTROLS FOR DO-NOT-TRACK FEATURES

How do you exercise your rights?

1. HOW DO WE PROCESS YOUR INFORMATION?

2. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

3. HOW LONG DO WE KEEP YOUR INFORMATION?

4. HOW DO WE KEEP YOUR INFORMATION SAFE?

5. DO WE COLLECT INFORMATION FROM MINORS?

6. WHAT ARE YOUR PRIVACY RIGHTS?

7. CONTROLS FOR DO-NOT-TRACK FEATURES

8. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

9. DO WE MAKE UPDATES TO THIS NOTICE?

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you express interest in our Services, submit an inquiry, complete a form or quiz, request pricing or scheduling, book an appointment, or otherwise contact us.

Personal Information Provided by You may include:

Name

Phone number

Email address

Appointment/training inquiry details (for example: preferred dates, goals, and other information you choose to share)

Sensitive Information: We do not intentionally collect or process sensitive personal information.

All personal information you provide must be true, complete, and accurate, and you should notify us of any changes.

SMS Opt-In and Consent Data. If you choose to opt in to text messages, we may collect and store information related to your consent, including: the phone number provided, the date/time of opt-in, the source of opt-in (for example, a website form, quiz, booking request, or keyword sign-up), and your communication preferences. We also maintain records of opt-out requests (for example, STOP) to honor your preferences.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We may process your personal information for the following purposes:

To deliver and facilitate delivery of services (including responding to your inquiry, booking requests, and customer support)
To communicate with you about your request, appointments, training information, updates, and operational messages
To send marketing and promotional communications (where permitted by law and consistent with your preferences/opt-in)
To maintain safety and prevent fraud and misuse of our Services
To comply with legal obligations

To send SMS/text messages you opted in to receive. If you opt in, we may send you informational and/or marketing text messages related to appointments, services, training information, and updates. Message frequency varies. Msg & data rates may apply. You can opt out at any time by replying STOP and get help by replying HELP.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations and/or with service providers who help us operate. We may share your information:

With service providers who perform services for us (for example: CRM systems, scheduling tools, messaging/SMS platforms, email tools, analytics, and payment or invoicing providers)

In connection with a business transfer (for example: merger, sale of assets, financing, or acquisition)

To comply with law or respond to lawful requests, court orders, or legal processes

To protect rights and safety (for example: investigating suspected fraud or misuse)

With service providers who perform services for us (for example: CRM systems, scheduling tools, messaging/SMS platforms, email tools, analytics, and payment or invoicing providers)
In connection with a business transfer (for example: merger, sale of assets, financing, or acquisition)
To comply with law or respond to lawful requests, court orders, or legal processes
To protect rights and safety (for example: investigating suspected fraud or misuse)

Mobile information sharing rule: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent is used only to deliver messages you opted in to receive and to document compliance. We do not sell or share SMS opt-in consent or phone numbers with third parties for their marketing purposes.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information only as long as necessary for the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not possible (for example, in backups), we will securely store and isolate it until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We use reasonable security measures to protect your personal information. We implement reasonable technical and organizational safeguards designed to protect your personal information.

However, no electronic transmission or storage system can be guaranteed to be 100% secure, so we cannot promise or guarantee absolute security.

6. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18. If we learn we have collected personal information from someone under 18, we will take reasonable steps to delete it. If you believe we may have collected information from a minor, contact us at [email protected].

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location, you may have rights regarding your personal information. Depending on applicable laws, you may have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent where processing is based on consent
Opt out of certain communications (including marketing)

Opting out of marketing communications:

SMS: Reply STOP (or UNSUBSCRIBE) to opt out of marketing texts. Reply HELP for help.
Email: Use the unsubscribe link in the email or contact us.

Even if you opt out of marketing, we may still send you non-marketing messages (for example: appointment confirmations, service updates, or responses to your request).

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. Because no uniform standard exists, we do not currently respond to DNT signals. If a standard is adopted, we will update this Notice.

COOKIES AND OTHER TRACKING TECHNOLOGIES

In Short: We may use cookies and similar technologies to help our website function, understand how visitors use our Services, and support marketing performance.

We may use cookies, pixels, and similar tracking technologies (like web beacons and tags) to collect certain information automatically when you visit our website. These technologies help us:

Operate and secure our website (for example, basic functionality and fraud prevention)
Remember preferences (for example, form progress or site settings)
Understand performance and usage (for example, which pages are visited and how people navigate the site)
Measure marketing effectiveness (for example, whether an ad led to a form submission)

Information collected through cookies/tracking may include:

Device and browser information (such as device type, browser type, and operating system)

IP address and general location (approximate)

Pages viewed, time spent, links clicked, and referring/exit pages

Interaction with forms and website content

Your choices

You can control or disable cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

Some platforms we use may also offer opt-out tools for interest-based advertising. Where required by law, we will honor applicable consent requirements for certain cookies/tracking.

9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes. Depending on your state, you may have additional rights. If you are a resident of certain U.S. states, you may have rights to request access to, correction of, or deletion of your personal information, and to opt out of certain processing. These rights may be limited by law. To exercise your rights, contact us at [email protected]. or (807) 474-3300. We may request information to verify your identity before completing your request.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes. We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Last updated” date. We encourage you to review this Notice periodically.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Opiikapawiin Services LP.

300 Anemki Place, Suite C Fort William First Nation, Ontario P7J 1H9

Email: [email protected]

Phone: (807) 474-3300.

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You may request to review, update, or delete your personal information by contacting us at [email protected]. We will respond in accordance with applicable laws.